For all general queries please contact us
Telephone: 0333 202 5670
Or write to us at:
Sunmaster Travel Insurance
135 High Street
We endeavour to respond to all written queries within two working days.
If you are an annual multi trip policy holder and wish to opt out of automatic renewal go to: www.rockinsurance.com/autorenew
In the event of a medical emergency please contact Global Response on 00 44 (0) 343 658 0342 or 00 44 (0) 1293 652842 and quote your policy number.
For claims about travel insurance: phone the Claims Helpline on 0343 658 0345 or email firstname.lastname@example.org.
For claims about the Gadget Upgrade: please call 01285 626020 or email email@example.com - giving your name, insurance schedule number and a brief description of your claim.
Your right to complain
Sunmaster Travel Insurance always aims to provide a first class service, however if you have any cause for complaint, any enquiry in the first instance should be addressed in writing to:
The Compliance Manager
Rock Insurance Group
Suite A, 3rd Floor
135 High Street
Sunmaster Travel Insurance adheres to the Alternative Dispute Resolution Regulations 2015 EU Directive. You can access the Online Dispute Resolution Portal here.
If you would like to complain about the outcome of your claim or the assistance provided, you should contact:
The Complaints Department
Global Response Ltd
Telephone: 00 44 (0) 2920 468793
We will do our very best to resolve any difficulty you experience, but if we are unable to do this to your satisfaction, disputes may be referred to the Financial Ombudsman Service for review:
Financial Ombudsman Service
Tel: 0800 023 4 567
Fax: 020 7964 1001